service was launched and with only 11 of 16 trams available a basic 20 minute headway service using 6 trams was used. Disaster struck on the very first journey when 006 derailed at Fleetwood due to a build up of sand in the track grooves. 002 was taken back to Germany for modifications and returned during 2013.

Since they were introduced into service, the Flexities have been really reliable with very few break downs.

An additional 2 Flexity trams, identical in every way to the previous 16 were purchased during 2016. They were delivered during December 2017, entering service in March 2018. 017 and 018 were purchased to allow the extension from North Pier to North Station, which is currently under construction to be served.